Sarah Evans and Rob
										            Wedel are both
											    workplace literacy instructors
										            at Capilano College in North
										            Vancouver, British Columbia. In August, Sarah interviewed
									            Rob. Here are notes from their conversation.
										        
												    
										          Glossary 
                                                  BEST: Basic
        Education for Skills Training is an approach
        to worker-centred literacy developed by the Ontario Federation of Labour
        in the 1980s and adapted by unions throughout the country. Through BEST,
        co-workers were trained as course leaders to instruct literacy and basic
        skills training in their workplaces. In 1996, the Hospital Employees
        Union in British Columbia started adapting this model by adding a role
        for the college instructor in the classroom while maintaining the use
        of peer tutors.
                            
JUMP: The Joint Union Management Program,
        which started in 1994 and ran until 1997, was a cooperative initiative
                            of unions and employers in the British Columbia forestry
                            industry, with funding from Forest Renewal British
                            Columbia. The goal of JUMP was to advance the industry
                            through investing in the workforce and creating a
                            learning culture in pulp and paper. LEAP was one
                            of many programs initiated under JUMP.
                                                  
LEAP: Learning
                                                  and Education Assisted by Peers                                           is
                                                  an approach to worker-centred
                                                  literacy developed in 1997
                                                  in the British Columbia forestry
                                                  industry. LEAP programs were
                                                  run by trained peer tutors,
        with the college instructors as a distant resource.  
										        Sarah: In my experience,
											no one comes to literacy work along
											a straight line. 
											None of us planned to do this when
											we grew up. How did you end up in
											this work?
										        Rob: I
										          was in the construction trades
										          for quite a few years and they had this top-up UI 
											[Unemployment Insurance] program
											so that you could still go to work
											and get UI for a little extra money.
I got a job at community services in Abbotsford [British Columbia]. The job was
volunteer coordinator/interviewer. So you would recruit volunteers and then you
would interview them and offer them a position in something they would enjoy.
										           Sarah: Like
									            a job placement?
										        Rob: Like a volunteer
										          position in the community.
										          I would do the interview, make
										          my recommendation to where
										          I thought they should be placed and then
   we would discuss that. I was doing that
											  for a month or two and an ad came
											  out in the paper for a volunteer
											  tutor coordinator for Fraser Valley
											  College in a contract with Corrections
											  Canada. I had this supposed experience
   as a volunteer coordinator, and I had my teaching certificate, and so I went
   for the interview and was offered the job. I took over a program from a person
   named Linda Forsythe who was doing the tutor program at Kent Maximum Security
											  Institution for Frontier College.
   I don’t know what happened
											  to that contract, but Fraser Valley
   College picked it up and I followed in her footsteps and recruited both inmate
   and community tutors and trained them and paired them with learners in the
   prison system That’s
											  how I got started in literacy work.
										        Sarah: I
                                              remember you talking about this
                                              before. That’s trial-by-fire!
										        Rob: Yes,
                                              it was quite a place to try and
                                              make something like this work:
                                              All the fine lines of security
                                              and whether you were crossing the
                                              line. The prison people essentially
                                              hated us for doing this, but the
                                              learners and the tutors loved it
                                              because they got all this outside
  contact. So they protected the program and looked out for it. In fact, numerous
  times they told me what days to come and what days not to come and, of course,
											  some incident would happen the
                                              day I was told not to come. So
                                              they were very careful to make
                                              sure we were protected.                                              
										        Sarah: You
                                              had a lot of champions. 
										        Rob: Yeah.
                                              (Laughs).
										        Sarah: Was
                                              that your first - because you had
                                              a teaching certificate, but you
                                              were working in construction -
                                              was working in the prisons your
                                              first teaching role or had you
                                              taught before with your certificate?                                                
										        Rob: Just
                                              short-term substitute work. Offered
                                              a few jobs and they all fell through.
										        Sarah: You
                                              were looking to get out of construction?
                                              Or did this thing just come up?
										        Rob: I
                                              had trained to become a teacher.
                                              But the public school system turned
                                              me off quite a bit, with my experience
                                              with it. I became less and less
                                              interested in making myself available
                                              as a substitute teacher for the
                                              public system. The longer the construction
                                              would last in a year, the longer
                                              I would stay with it.
										        Sarah: What
                                              turned you off the public school
                                              system?
										        Rob: A
                                              lot of it was in Junior High when
                                              all you did was just try and stop
                                              students from tearing each others
                                              eyes out or creating a riot, so
                                              it was just a matching of wits
                                              with the students who loved to
                                              see if they could get the substitute
                                              to run screaming out of room.
										        Sarah: That
                                              sounds like good training for the
                                              prisons actually. (both laugh).
										        Rob: Lots
                                              of screaming in the prison program
                                              too—if we didn’t do
                                              what somebody wanted.
										        Sarah: So
                                              how long did you do the volunteer
                                              tutor program in the prison?
										        Rob: I
    think we had the contract for three or four years and then I got into
											    administrative stuff 
											    when I became less of a tutor
										          coordinator and more of a coordinator
										          of the programs. We were at
										          Matsqui Medium, Ferndale Minimum,
										          Mission Medium, Kent Maximum
										          and at Mountain Medium.
										        Sarah: That’s
									            a lot of programs.
										        Rob: Yup.
										        Sarah: I
                                                guess through all that you started
                                                to develop a pretty clear idea
                                                of what literacy means to you.
										        Rob: My
      definition of it has changed dramatically from where I
											      started. I initially 
											      thought it was just about reading
											      and writing, but I’ve come to accept UNESCO’s definition,
											      which is to contribute effectively
											      to your society’s development.
											      I think that is closer to what
											      literacy means to me now and
											      I think those words are really
											      important because if you’re
											      not literate you can’t supposedly - and I believe this
											      to be true—that
											      you can’t effect positive change in your community. That’s
											      how I define literacy now.
											      That ability to communicate.
											      Communication is a word that covers a lot
											      of territory. What does communication
											      mean if you have a power-engineering certificate in a pulp mill
											      or if you are talking medical terminology in a hospital? That’s
											      a different kind of literacy
											      than what we normally call
											      literacy. But this set of literacy
											      skills is incredibly important to those
											      learners if they want to effectively
											      contribute. So that definition,
											      in my mind, has become so wide, so encompassing
											      of so many different skill
											      sets. It is not the simple ABC stuff that I first thought literacy
											      was all about.
										        Sarah: It
                                                  really depends on the context.
										        Rob: Absolutely.
        Again that definition includes development of
											        the community. Well, 
											        that’s a huge aspect of most people’s lives. What’s
											        troubling is that a lot of
											        people who aren’t effectively contributing
											        don’t recognize that they are not.. But that’s
											        another whole other issue.
										        Sarah: Even
                                                    among people who are supposedly
                                                    literate… So how did
                                                    you make the move from prison
                                                    literacy to workplace literacy?
										        Rob: As
                                                    one of the athletes said
                                                    in the current Olympics, “None
                                                    of our lives go in a  straight
                                                    line, we all get pushed this
                                                    way or that depending on
                                                    what we are dealing with.” The
											        contract ended with Corrections
                                                    Canada and was given over
                                                    to the private trainers and
                                                    none of us were interested
                                                    in continuing with that,
                                                    or at least I wasn’t.
                                                    So I went and tried to piecemeal
                                                    work together at Fraser Valley
                                                    College. I did GED preparation
                                                    and just took pieces of work.
                                                    And then Capilano College
											        had an opening to cover an
                                                    English instructor in Sechelt
                                                    [British Columbia], so I
                                                    inquired about it, was interviewed
											        and was offered a few sections
                                                    of work. Then I started with
                                                    Cap and then, after a couple
                                                    of terms of partial work,
                                                    they were able to offer me
                                                    more and more work, so I
                                                    made the switch to Cap and
                                                    cut my ties to Fraser Valley
                                                    College. After a year or
                                                    two, I to work with the SARAW
                                                    [Speech Assisted Reading
                                                    and Writing] program at Cap.
										        Sarah: That’s
                                                  a literacy program for physically
                                                  challenged people right?
										        Rob: Yes.
                                                    I also dabbled in a couple
                                                    of different projects with
                                                    the college that were out
                                                    of the mainstream. Within
                                                    a few years, we were contacted
                                                    by Sylvia Sioufi from HEU
                                                    [Hospital Employees’ Union]
											        and she wanted to set up
                                                    a BEST-type program in the
                                                    hospitals in BC. This started
                                                    an on-going dialogue with
											        Sylvia, Pat Hodgson [from
                                                    Capilano College] and I,
                                                    and we started to build a
                                                    relationship of trust with
											        Sylvia. This initial dialogue
                                                    with the union partner is
                                                    one of the most critical
                                                    components of workplace literacy
                                                    programs. Through long discussions
                                                    (before initiating the LEAP
                                                    program, we had meetings
                                                    with the JUMP Coordinators
                                                    for a year and a half) around
                                                    philosophical issues and
                                                    possible delivery models,
                                                    you begin to develop a strong
                                                    sense of trust with your
                                                    partners. You need to have
                                                    this trust before you can
                                                    create solid programs. Through
                                                    these discussions with Sylvia,
											        Pat and I, we developed what’s come to be termed as
											        the hybrid model, which is
											        an instructor and trained
											        peer tutors working with
											        learners in the workplace. We did a pilot program at
											        VGH [Vancouver General Hospital],
											        followed the next year by another
											        pilot program at SMH [Surrey
											        Memorial Hospital]. Then
											        the HLAA [Healthcare Labour Adjustment Agency] took over the
											        funding for these programs and provided some stability, and
											        so we operated for a number of years under that funding source.
										        Sarah: What
                                                    year was that first pilot
                                                    at VGH?
										        Rob: ’97,
                                                  ’98.
										        Sarah: The
                                                    hybrid model—can you
                                                  talk more about it?
										        Rob: Most
          literacy programs in the workplace or outside of the
											          workplace evolve 
											          depending on the circumstances
           they encounter. The unions we worked with,
											          including the HEU and those
           in the pulp and paper sector, wanted to
											          embrace the peer tutors
										          as the primary source of instruction.
										          They thought that was critical
										          to the programs’ success, and I’ve
											          come to agree with them
           completely.
										        Sarah: Why?
										        Rob: Because,
                                                      as our partners have said
                                                      to me over and over again,
                                                      that people learn from
                                                      their peers in the workplace
                                                      whether it’s job-related
                                                      or otherwise. I had some
                                                      trepidation about relying
                                                      completely on the tutors,
                                                      especially in the LEAP
                                                      program where the instructor
                                                      was not in the classroom,
                                                      but I came to see how well
                                                      it did work. And, yes,
                                                      the training of the peer
                                                      tutors is critical to get
                                                      them philosophically on
                                                      the same page around what
                                                      peers can do and should
                                                      do. Once they start to
                                                      understand the philosophy
                                                      of what we are trying to
                                                      do, then they become much
                                                      better tutors in that they
                                                      allow the learners to really
                                                      direct the learning. Then
                                                      they just act as coaches
                                                      and cheerleaders, and sometimes
											          experts if they are being
                                                      asked to do that. The hybrid
                                                      model. In earlier discussions
											          with Sylvia, she recognized
                                                      that there were other issues
                                                      or other learning needs
                                                      that tutors might not be
                                                      able to meet, and she agreed,
                                                      especially at a very culturally-diverse
                                                      place like VGH, that it
                                                      would probably work to
                                                      have both the tutor and
                                                      the teacher in the room.
                                                      Even though the tutors
                                                      would sometimes defer to
                                                      the instructor (and that’s
                                                      not what we wanted to see),
                                                      the model worked very well.
                                                      And looking back, that
                                                      was a very successful model,
                                                      because the instructors
                                                      who were involved in that
                                                      hybrid model really believed
                                                      in empowerment for the
                                                      tutors, and they embraced
                                                      that concept and strove
                                                      to make it happen. I think
                                                      we learned in the pulp
                                                      and paper sector that there
                                                      wasn’t as much
                                                      need for the instructor
                                                      to be in the room because
                                                      their clientele wasn’t
                                                      as culturally diverse.
                                                      Although we had a hell
                                                      of a surprise when we piloted
                                                      the LEAP Program for one
                                                      year at the Skeena Cellulose
                                                      mill in Prince Rupert.
                                                      We didn’t
                                                      realize, starting out,
                                                      that we had a very diverse
                                                      cultural population at
                                                      that mill and probably
                                                      40 to 50 per cent of the
                                                      group were English-as-a-Second-Language
                                                      learners, and they could
                                                      not deal with the open-ended
                                                      LEAP delivery model. LEAP
                                                      does not have structured
                                                      grade-levels, so it wasn't
                                                      clear for them to see how
                                                      they were achieving any
                                                      of their goals. So we had
                                                      a real problem with that
                                                      program and it just about
                                                      fizzled and died in that
                                                      first year because we could
                                                      not react fast enough to
                                                      what the problems were
                                                      there. People like Jim
                                                      Dixon [Communications,
                                                      Energy & Paperworkers’ Union
											          of Canada] and Rob Tukham
                                                      [Pulp and Paper Workers
                                                      of Canada], the literacy
                                                      advocates for their unions,
                                                      would probably agree with
                                                      me at this point and say
                                                      that we should have gone
                                                      in with more of a health-care
                                                      type, hybrid model, where
                                                      the instructor is actually
                                                      in the classroom for a
                                                    portion of the time.
										        Sarah: So
                                                      when people talk, nationally,
                                                      of the hybrid model in
                                                      BC, they are really talking
                                                      about BC’s version
                                                      of the BEST program, where
                                                      there are peer instructors
                                                      and an instructor in the
                                                      room. When we talk about
                                                      LEAP, it’s actually
                                                      not the hybrid model. LEAP
                                                      is more like BEST originally
                                                      was in Ontario with peer
                                                      instructors being the only
                                                      instructors in the room
                                                      and the College instructor
                                                    as a distant resource.
										        Rob: Yes.
										        Sarah: That’s
                                                    interesting. I always thought
                                                    that the reason you went
                                                  with the LEAP-style model in
                                                  the pulp and paper mills was
                                                  because the programs were in
                                                  Prince George and [the Capilano
                                                  College instructors] were in
                                                  North Vancouver. I thought
                                                  it was because of convenience
                                                  and geography. Of course, I
                                                  also knew that Jim Dixon and
                                                  Rob Tukham were pushing for
                                                  that, that they wanted the
                                                  tutors to have more autonomy
                                                  and to not have an outside
                                                  instructor in the classroom
                                                  at all. I knew they were pushing
                                                  for that for political reasons
                                                  because it would be more empowering
                                                  to the participants to see
                                                  their peers right up there.
                                                  I didn’t get the
                                                    diversity link. Or did you
                                                  find that out in retrospect?
										        Rob: I’ve
                                                    come to believe, regarding
                                                    these different models of
                                                  delivery, is that it really
                                                  depends on the circumstances
                                                  of that workplace, and each
                                                  workplace is different than
                                                  the other. The Prince George
                                                  and the Fort St John mills
                                                  are essentially 30-50 year-old
                                                  white males with very little
                                                  cultural diversity, so the
                                                  learning needs are very typical
                                                  expected kinds of thing.
										        Sarah: They are interested in
										          upgrading their computer skills,
										          in upgrading their power-engineering
										          certificate or preparing for
										          trades certification. It’s
										          very specific to the workplace.
										          There were quite a few people interested in obtaining
											their GED. Again, GED prep has very
											clearly defined goals. And it is
											easier for tutors to react to because
											they are familiar with those goals,
										          and they are not outside of
										          their realm of experience.
										          Whereas the English as a Second Language needs were so diverse.
										          They were everything from very basic English literacy development
										          to improving speaking skills and communication skills, which
										          is another level of complexity which is very difficult for
									            a tutor to work with.
										        Sarah: Yes,
                                            and a lot of different cultural expectations
											about what teaching should look 
											like and what learning should look
											like.
										        Rob: Exactly.
                                            Some of the cultures could not embrace
                                            the idea of the learner-focus
											because they could not see how that
											could achieve their goals which were
											structured grade levels, and so it
                                            was very difficult because our tutors
                                            were not trained to deal with that.
										        Sarah: That’s
                                            a constant tension, I think, in learner-focused
											programs. That makes sense 
											to me. I had the same experience
											at the racetrack [1]. The more
											diverse the learner population, the
											more you probably need an instructor
											presence to help guide what’s
											going on.
										        Rob: That’s
                                            right. And, as you know, the instructor
                                            needs to know or learn when to step
											in and when to step away, which is
											a hard thing to learn to do. It’s all about trying to read people
											and see how they are doing and what
											their level of satisfaction is with
											how things are going. I’ve
											seen it work so well. You provide
											some direction to the pair, or the
											threesome of tutors and learners
											and you step back away from that
											and walk to the other side of the room and turn around and watch what’s
											happening. If you see some incredibly
											powerful learning going on, from
											both sides, then you know it's working.
											I remember being at Surrey Memorial
											Hospital in the second year, and, by the time two months had passed,
											I was wondering what I was doing in the classroom at all. Because
											nobody needed me to do anything! They all knew what they wanted to
											do next and it was all focused on what the learners had identified.
											The tutors got them to clearly define their goals, and then they would
											just work. And so you would just walk in and the room was buzzing
											and you say to yourself, “I
											should just get the hell out of here,
											because there is no reason for me
											to be here because I’ll
											just interfere.” And
											then you know, hey, it’s working! This where you want to get
											to.
										        Sarah: What
                                            attracted you to doing workplace
                                            literacy work when it came up at
                                            Cap 
											College?
										        Rob: I
                                            think part of the attraction was
                                            that I always identified with, not
                                            so much being a union member, but
                                            being a working stiff myself and
                                            seeing all the needs that surrounded
                                            me with my work mates and how there
                                            was no place for them. They couldn’t
                                            access regular programming because
                                            of their shifts, and in construction
                                            you have to be so mobile. You are
                                            in one city for two weeks and another
											city for the next three weeks, so
                                            you couldn’t enroll in any
											kind of programming that was out
											there anyway. I always thought it
											would sure be cool to do something
											in the camps, when I used to stay
											in camps. And, of course, I found
											out years later that Frontier College
											had done some of that work decades
                                            ago, when they set up literacy classes
                                            in the camps. So I think there are
                                            two things that attracted me to working
                                            in workplace literacy programs. One,
                                            as I stated, was the immense need
                                            I knew would be out there. The other
                                            thing was boredom: I taught regular
                                            English in the ABE [Adult Basic Education]
                                            program for a number of years at
                                            Capilano College, and I was getting
                                            a little bored with the structure
											of that. And so, when I had the opportunity
to try something and work with working people, I just jumped at it. I just thought
this was too cool! And Sylvia’s
											idea was just fabulous. I knew nothing
about BEST at that point. But we worked through that, discussed and thought about
and developed our delivery model. In spite of management’s negative expectations,
											it was a huge recruitment success
as learner demand was ten times higher than the number of spaces we had to offer.
So that excited me even more when we realized how big of an audience we had out
there and how many were interested in getting involved with the program.
											The program at VGH could have run
for another ten years without running out of learners. I don’t think they’d
ever run out of learners. So it was just a cool thing
											to do. You just get hooked as you
											see some of the successes.
										        Sarah: Like
                                            what? Can you talk about some specific
                                            stories?
										        Rob: Yes.
                                            I’ll never
											forget one learner at VGH who wanted
											to move into landscaping. 
											He figured he didn’t have the skills he needed to convert measurements
											from imperial into metric and back
											and forth. I think hewas with the
											program for two or three months,
											less than the full term, because once the tutor worked with him and
											found he wasn’t bad at math
											at all, he quickly learned how to
											convert and learned the correct equivalencies.
											He got a job in the area where he
											wanted to work. So, when he was out mowing the lawns, he’d see
											me, and he would jump off the mower
											and run over to me and tell me what
											a great job we were doing.
                                            There were just hundreds of stories
											I’ve seen—everything from the accomplishment of the GED certificate,
											and how this achievement changes
											the learner's entire life. One of
											our tutors didn’t have his
											grade twelve equivalencies. And he
											helped other learners achieve theirs
											and one day he decided to get his own, and he did and it changed his
											whole life, his family life, his
											whole world. He started to carry
											himself with so much more self-esteem
											that it carried into his family relationships,
											into his workplace, into his community:
											it was a huge personal success.
                                            Another story is about one of the
											tutors we had at [Canfor] Northwood
											Pulp Mill. She was a qualified nurse.
She was convinced by the on-site LEAP Coordinator to become a LEAP tutor, and
she went through the training, and completed one year of tutoring, when she realized
that this was something she wanted to do for the rest of her life, that
											is, helping people achieve their
learning goals. So she’s gone back to school to get her instructors’ diploma
											so she can go back into the field
											of nursing and teach other nurses. 
                                            Some of the successes aren’t
                                            even identified when you are starting
											out. You are aiming to help the learners
                                            primarily and then you recognize
                                            your tutors are starting to achieve
                                            their goals. It’s pretty
											powerful stuff and again, as I said,
                                            it kind of hooks you. You get incredible
                                            gratification for the kind of work
                                            you’re involved
											in. In this work, you’re just helping. You’re just another
											peer. The college people should never
											see themselves as anything but that.
											We are just workers helping workers,
											and I think that’s
											the key to the philosophy. It works
											all the way through the model. If
											everyone is tied to that model philosophically,
											then it’s
											going to work.
										        Sarah: Literacy
                                            is empowering for the learners, it’s
                                            empowering for the tutors. How about
                                            for the instructors personally? What
                                            would you’ve gained from doing
                                            this work?
										        Rob: A
                                            much deeper appreciation for, you
                                            know it sounds corny but, for the
                                            human endeavour, you know, to improve,
											and how you can be a part of that.
											Because it's such a huge thing when
											you start to realize you’re touching lives everywhere you
											hit the ground. As I became involved
											in different programs, it was just
											so cool to see that I’m affecting
											maybe 100 different people’s
											lives every day throughout the province
											because of stuff that I’ve
											started. It’s pretty exciting to feel that. It is so gratifying.
											And it’s a horrible shame when you are pushed out or the program
											ends or the funding ends and that
											all stops.
                                            Sarah: We
                                            talk about exhilaration of programs
                                            when they work and the disappointment
                                            of programs when they end prematurely.
											So what happened with BEST and with
											LEAP?
                                            Rob: With
                                            both programs, there was a third
                                            party providing the funding. It wasn’t
                                             coming directly from either the
                                            employer or the unions; it was coming
                                            from royalties or labour adjustment
                                            agencies. And when these ceased to
                                            exist, then, typically, the employer
                                            wasn’t
											convinced that the program was worth
                                            while funding. As these programs
                                            were most often seen as union-driven,
                                            union-run, union-coordinated programs,
                                            the employer felt they "really
                                            didn’t know what
											was going on in those sessions" and didn’t trust the union
											enough to continue. They certainly
											weren’t interested in funding
											them. 
                                            Sarah: The
                                            employer wasn’t
											really behind the idea. They just
											did it because it was no 
											skin off their nose.
                                            Rob: That’s
                                            right, it didn’t cost them
                                            anything. In fact, there were allegations
                                            by some
											union members that the employer was
											gaining extra funds by being involved
											with the program by not covering
											people that were coming to the classroom.
											Hence, they would get money for that
											person’s participation but they wouldn’t be paying
											it out to anybody else to cover.
											This didn’t help the program
											because there was a lot of animosity
											when people weren’t covered
											and they would go back and be blamed
											for not getting their work done.
                                            Sarah: But
                                            ultimately, my understanding is that
                                            what killed BEST in the end wasn’t
											any 
											internal dynamics such as how to
											cover people off on their shift when
											they were going to the program. It
											was the loss of the funding from
                                            the Healthcare Labour Adjustment
                                            Agency. The bigger picture changed.
                                            Rob: Yes.
                                            And as I said before, the other issue
                                            was that the HEU became much more
											interested in trying to preserve
											the jobs that were being cut by the
											provincial government and the offering
                                            of contracts to private entrepreneurs
											who would take over HEU members'
                                            work. 
                                            Sarah: After
                                            the last provincial election?
                                            Rob: Yes.
                                            The LEAP program dealt with the same
                                            kind of loss of funding when the
											JUMP folded up. And again, there
											is still a glimmer of hope in one
											of the locals at one of the mills.
											Since they saw this coming, they
											bargained for a clause that would
											provide them funds, in their Collective
											Agreement, so that they will be able
											to continue to fund programs like
                                            LEAP at their site. So we’ll
											see how this works, and we’ll also see whether we can continue
											the LEAP-type program without the
											employer being committed to be involved.
											Those are questions that need to
											be answered yet.
                                            Sarah: Both
                                            of the programs, LEAP and BEST had
                                            some form of government funding in
                                            the beginning to start them up. But
											ultimately that wasn’t what could keep them going sustainably.
                                            Rob: That’s
                                            right.
                                            Sarah: So
                                            it seems like an ongoing situation,
                                            an ongoing problem, in workplace
                                            literacy 
											programs is that the context in which
											you are doing the work continually
											shifts and the support for the programs
											continually shifts, so you are trying
                                            to develop something in a really
                                            dynamic environment. Can you talk
                                            about that?
                                            Rob: Working
                                            in this field, in literacy projects
                                            in the workplace, you are constantly
                                            trying to strive for some kind of
											sustainability. I’m reminded of a passage in Doris Lessing’s
											book where she talks about these
											people who she calls boulder-pushers. Every day these boulder-pushers
											strive to push this boulder up this hill. Then, some catastrophe strikes,
											like a hurricane, a wicked rainstorm or an earthquake, and the boulders
											start rolling back down the hill. But the next day the boulder-pushers
											are out there again and they start pushing the boulders back up the
											hill. And the wise men up on top of the hill are looking down and
											saying, “Good to see those
											boulder-pushers are still trying
											to push those boulders up the hill".
											So, as I’ve often had this discussion with Tamara Levine, [Workplace
											Literacy Project Coordinator, Canadian
											Labour Congress] over the year
										        Sarah: you
											keep pushing, you gain a bit, you
										          slide backwards, you gain a bit more but you never really
										          go back to the bottom. There’s
											always something that remains that you continue with, and sometimes
											it's very hard to be positive when the boulders going the wrong way.
											But, I guess as long as it doesn’t go all the way back down
											the hill, you’ve still got something to go on. 
                                            I’m reminded of a much closer analogy to my work, and that is
											what you’re doing at the racetrack. That’s a huge progression
											of this boulder-pushing that we're doing, and in a completely different
											area, one that I have not been involved with, but because of our work
											together, it’s part of pushing that boulder in the right direction.
											That’s the way this work goes and Tamara has tried to tell me
											that over the years that she’s watched this collapse and then
											this sudden encouraging development
											and then collapse. It does get tiresome.
                                            Sarah: It
                                            takes a toll. 
                                            Rob: Yes.
                                            But as I’ve
											said earlier, when you recognize
											how many people you are 
											effecting everyday and how that circle
											can grow that’s what puts you back on that exhilaration level.
											As far away as it is for me, I even take some of that gratification
											from the racetrack work that you are doing. It’s like, in a
											far-off way, I’ve been part of the learner successes at the
											racetrack even though I’m miles away. 
                                            Sarah: It’s all
											linked. I always think of weaving things together. It’s a different
											analogy 
											but, because I worked with you at
											Vancouver General, I bring some of
											that to understanding how to do the
											program at the racetrack.
                                            Rob: Absolutely.
                                            Sarah: Also
                                            we’ve
											been working really hard to link
											our new champions, from the 
											racetrack, particularly those who
											are in the unions at the racetrack,
											to our other union champions, from
											the CEP, PPWC, HEU, so they can share
											their experiences, all this weaving together of the different pieces.
                                            Rob: Exactly.
                                            One thing that you wanted me to talk
                                            about was the Working Together
											project.[2] One thing that this project
											has really helped to do in BC is
											to solidify our champions. It seems
											like a small, tiny objective, but
											it’s clearly the most important
											and most effective. This Project has allowed those champions to learn
											from the experiences they’ve had with their different programs,
											to start to share them, to start to be proud of them, and through
											that, they’ve been able to convince others that they should
											take up the torch as well. That’s been an amazing thing to watch
											because what we’ve done here is we’ve mentored these folks
											to become highly effective champions. We’ve helped them partially
											through our training, but more by modelling what we want to see in
											the learning process, and they have taken it by the horns and learned.
											They have now become the primary focus or attention of the Working
											Together Project because they are the ones that made their Programs
											work. The college people can say they have all this expertise, but
											the audience really wants to hear from the guys who are actually doing
											it at the worksite. That’s what convinces others that this might
											be a worthwhile endeavour. 
											
                                            Sarah: It’s a continuation
											of the process of what you were talking about – the process
											of 
											stepping back. Now there is a whole
											other level on which we can step
											back as advocates and make a space for the people who are really convincing
											and who really know.
                                            Rob: That’s right. That’s
											what happened at [the Working Together
											Spring 2004 
											Training] in Whistler, BC. That was
											incredible to watch those guys take
											over and own it. And you know those
											other participants would just take
											one look at these people and just
											go "My God!” There is instant credibility there.
											And they are so articulate. I don’t know how lucky we are to
											grab the people we got. Well, they
											came forward I guess. 
                                            Sarah: Do
                                            you want to add anything on the topic
                                            of health? Because the issue is about
                                            literacy and health. 
                                            Rob: It’s hard to make
											any comment on health, because in
											BC the context as such is 
											changing, and in most cases these
											are negative changes. People losing
											their jobs or people being asked to roll back their wages, as well
											as the constant encouragement by the provincial government to contract
											out work. What really annoys me, is the contracts are going out to
											firms not even from this province but from Alberta or even to the
											States. 
                                            So it’s been really hard for literacy advocates like us to even
											be heard at the union level because they’re desperately trying
											to retain their jobs. We don’t even get on the radar screen
											in healthcare these days because we’re not even close to being
											a priority. The Government throws money at transition education programs,
											and again, often to private trainers, who are happy to take the money
											and, at least on the surface, provide minimal kinds of assistance
											to the workers in transition. It’s just a sham. It will take
											us years to recover in the healthcare system and I don’t know
											that we will ever recover. That boulder
											is almost at the bottom of hill.
                                            Sarah: The
                                            BEST programs helped people get to
                                            that place where they could have
                                            the 
                                            confidence and the skills to contribute
											to society. And then, inversely,
											as the situation in the healthcare
											field shows, the neo-liberal agenda
											is currently so totalizing that there
											aren’t very many avenues
											left for people to be able to contribute
											back.
                                            Rob: The
                                            only thing they are interested in
                                            is a quick fix to help somebody with
                                            a 
                                            transition that’s job-specific,
                                            and so we don’t fit in
											there. We don’t provide that kind of training. The "quick-fix" training
											just doesn’t fit in our philosophy. Yes, I’d rather us
											do it than others, but no one is
											willing to pay the bill for doing
											a job that we would be happy with or satisfied with because it’s
											much bigger—it’s
											helping people contribute to their
											society, not contribute to the workplace only. But that’s what
											they want and that’s all that they’ll pay for—“I
											want to see my people become better
											employees and I’ll give
											you 50 bucks per person if you can
											do that overnight.” You know,
											we just can’t and won't do that.
                                            Sarah: And
                                            we're not in the business of doing
                                            that.
                                            Rob: No.
                                            Sarah: So
                                            where do we go? What’s the next step?
                                            Rob: I
                                            think one of the primary objectives
                                            of Working Together is to move into
                                            other unionized environments that
                                            are more friendly and maybe more
                                            supportive. I think that’s the only
											thing that will get us around this. I think as I mentioned earlier,
											one of the pulp mills in Prince George has got it included as part
											of their collective bargaining, and I think that’s the future
											for union driven programs. In this way, the union will continue to
											coordinate and have free reign to do what they like in the classroom.
											I think that’s the only way. The document from CLC that Sylvia
											wrote around bargaining for basic skills is something that everyone
											needs to read. As we’ve discovered in initial conversations
											around the future of LEAP, if you get that in the collective bargaining,
											the locals will have freedom to do the kind of programming that they
											want to do. They may not want to do LEAP every year. In fact that
											might not be a good idea. But they could do some of the Seeds for
											Change or some of the other union-driven agenda items in those sessions
											and that would be a huge success. And the employer, as long as the
											clause is in the Collective Agreement cannot direct what goes on in
											that classroom. Sure it would probably have to be off-site for the
											union-type curriculum stuff, but I think that is where the unions
											will gain some real empowerment around learning for their members.
											And maybe alternate years to LEAP, they can do some really cool stuff
											like “Seeds” or some of those things.
                                            
                                            Sarah: If
                                            the union owns the program more,
                                            if it is enshrined in the Collective
                                            Agreement 
                                            and if (there are so many ifs) the
											Collective Agreement doesn’t get torn up.
                                            Rob: That’s right. Back
											to pushing that boulder.										    
										        [1] The Hastings Park Workplace
											      Education Project takes place
										      in and around Hastings Park Racecourse
										          in Vancouver, BC. The project is now in its fourth year.
										        [2]
										            Working Together is a joint
										          project of the BC Federation
										              of Labour, Capilano College,
										              and participating unions
										              to promote literacy and lifelong learning for union members.
									                Some funding is provided by the National Literacy Secretariat.